OllavUpdated 2026-11-03View as Markdown

Support

Support comes straight from the Ollav team. Write to support@ollav.app about anything: your account, billing, a document, or connecting an agent. A person answers within 24 hours on working days (Monday to Friday, excluding public holidays).

It helps to include the email you sign in with and, for an API or MCP problem, the request_id from the error (every REST response has a Request-Id header).

For a security report, write to security@ollav.app.

FAQ

I can't sign in

Ollav signs you in with Google or with a one-time link sent to your email. There's no password to reset. If the link doesn't arrive within a few minutes, check your spam folder, then request a new one: each link works once and expires soon after it's sent. If you were invited to a workspace, sign in with the same email address the invite went to. Still stuck? Write to support@ollav.app.

Billing and refunds

Change plan, update your card, download invoices or cancel under Workspace → Billing → Manage billing. A cancellation takes effect at the end of the period you've paid for, and the workspace keeps working until then. We don't give refunds for a period you've started, which doesn't affect any rights you have under mandatory consumer law. If you think you were charged by mistake, write to support@ollav.app and we'll look into it. The details are in the terms.

Exporting or deleting my data

  • Export: Account → Download my data gives you a ZIP of your profile, documents with every version, comments, reactions and images. Workspace owners can also use Workspace → Export workspace. Agents can call the export_data MCP tool.
  • Delete: delete a document from My documents, a workspace from Workspace, or your whole account from Account → Delete my account. Deletion asks you to type the name of what you're deleting, and can't be undone.

How long data is kept after deletion is in the privacy policy.

My MCP connection doesn't work

  • The server URL is https://app.ollav.app/mcp, using the Streamable HTTP transport.
  • In ChatGPT, Claude and other apps that connect with OAuth, sign in to Ollav when asked and approve the connection. To reconnect, remove the connection under API keys in Ollav and connect again.
  • With an API key, send it as Authorization: Bearer <key>. A 401 means the key is missing, revoked or mistyped.
  • The MCP troubleshooting table lists every error and its fix.

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