# Support

Support comes straight from the Ollav team. Write to **support@ollav.app** about anything: your account, billing, a document, or connecting an agent. A person answers **within 24 hours on working days** (Monday to Friday, excluding public holidays).

It helps to include the email you sign in with and, for an API or MCP problem, the `request_id` from the error (every REST response has a `Request-Id` header).

For a security report, write to **security@ollav.app**.

## FAQ {#faq}

### I can't sign in {#sign-in}

Ollav signs you in with **Google** or with a **one-time link sent to your email**. There's no password to reset. If the link doesn't arrive within a few minutes, check your spam folder, then request a new one: each link works once and expires soon after it's sent. If you were invited to a workspace, sign in with the same email address the invite went to. Still stuck? Write to support@ollav.app.

### Billing and refunds {#billing}

Change plan, update your card, download invoices or cancel under **Workspace → Billing → Manage billing**. A cancellation takes effect at the end of the period you've paid for, and the workspace keeps working until then. We don't give refunds for a period you've started, which doesn't affect any rights you have under mandatory consumer law. If you think you were charged by mistake, write to support@ollav.app and we'll look into it. The details are in the [terms](https://ollav.app/terms).

### Exporting or deleting my data {#data}

- **Export:** **Account → Download my data** gives you a ZIP of your profile, documents with every version, comments, reactions and images. Workspace owners can also use **Workspace → Export workspace**. Agents can call the `export_data` MCP tool.
- **Delete:** delete a document from **My documents**, a workspace from **Workspace**, or your whole account from **Account → Delete my account**. Deletion asks you to type the name of what you're deleting, and can't be undone.

How long data is kept after deletion is in the [privacy policy](https://ollav.app/privacy).

### My MCP connection doesn't work {#mcp}

- The server URL is `https://app.ollav.app/mcp`, using the Streamable HTTP transport.
- In ChatGPT, Claude and other apps that connect with OAuth, sign in to Ollav when asked and approve the connection. To reconnect, remove the connection under **API keys** in Ollav and connect again.
- With an API key, send it as `Authorization: Bearer <key>`. A 401 means the key is missing, revoked or mistyped.
- The [MCP troubleshooting table](https://ollav.app/docs/mcp#troubleshooting) lists every error and its fix.

## More {#more}

- [Agent quickstart](https://ollav.app/docs/agents), [MCP server docs](https://ollav.app/docs/mcp) and the [REST API reference](https://ollav.app/docs/api)
- [Privacy policy](https://ollav.app/privacy) and [terms](https://ollav.app/terms)
- [Service status](https://ollav.app/status)